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Knowledgebase : Ceptah Bridge
   


Q: Why am I receiving the error: "com.atlassian.jira.rpc.exception.RemoteValidationException: {customfield__9999_=_FieldName_ is required.} : []" when an issue is being created? A: Most probably, that's because the custom field is defined as require...
Q: Why am I receiving the "There are more than one issue types with the name '???' in JIRA." error? A: Most probably, there are two issue types named '???' defined in your JIRA. One of them should be a sub-task, and the other one is a regular issue....
Q: How do I synchronise cascading select custom JIRA fields? A:Cascading select fields are fully supported for JIRA 6 and higher in Ceptah Bridge 2.4+. The field items are specified in MS Project by their name or by the parent name and item name separat...
Q: Why do I receive an error similar to one of the following when synchronising date or time fields: * com.atlassian.jira.rpc.exception.RemoteValidationException: Fields not valid for issue: Errors: {duedate=You did not enter a valid date. Please ente...
The following documents are currently available through the Support Centre: * Ceptah Bridge User's Guide [1] (web format) Links: ------ [1] http://www.ceptah.com/Bridge/Help/index.htm
Q: I'm receiving the error "The parameter value must be between '0' and '3579139.40666667'. Parameter name: paragraphWidth" when configuring issue links. How to fix it? A: This is a known bug in .Net Framework 4.0 that manifests itself on some computers...
PRODUCT: Ceptah Bridge Status: Implemented in Ceptah Bridge 2.2. Add support for JIRA Issue Links. Possible mappings for JIRA Issue Links: * Task hierarchy can be mapped to Issue Links * Task dependencies can be mapped to Issue Links * An MS Pro...
PRODUCT: Ceptah Bridge Status: Implemented in Ceptah Bridge 2.1. Add a separate mapping for the Original Estimate field. Note: As of JIRA version 4.2, both Original Estimate and Remaining Estimate can be edited regardless of the work log entries. It i...
Q: How to create sub-tasks in JIRA? A: To create subtasks, you will need to map JIRA Issue Type to an MS Project text field (e.g. Text12) and then populate the field with a subtask issue type (e.g. 'Sub-Task') for the MS Project tasks that should prod...
Q: An issue should not have a security level (components, fix versions, affects versions), but when it is created or synchronized, the field is set to the default value specified in the mappings instead. A: To overwrite the default settings and to s...
Q: How to map JIRA Issue Priority to MS Project Task Priority A: It is not possible to map Issue Priority to Task Priority directly. However, Issue Priority can be mapped to a text field (e.g. Text3) and a macro that updates the task priority based ...
Q: What if my MS Project resource names are different from the JIRA user names? A: In this case you will need to use a custom RESOURCE text field to map resources to JIRA users. * For the local resources stored in your project, simply switch to ...
Q: How to synchronise JIRA work log with MS Project task usage data on user by user basis? A: Please go to JIRA -> Project Settings, select the "Time tracking" tab, tick "Time Spent", select "Daily actual work" and then tick "For each assignment". ...
Q: After an issue has been imported from Jira, the duration of the issue is less than it should be according to the common sense. For instance, the duration is 2 days, while the start is Monday and the finish is Wednesday. You would expect the duration...
Q: Why does not the JIRA menu item appear in the MS Project menu? A: There are a number of reasons why it may happen. * Make sure that the bitness of your MS Project is the same as the bitness of the installed Ceptah Bridge package. If you are u...
Q: Does the Bridge support Microsoft Project Server? A: The Bridge works with projects stored in any version of Microsoft Project Server. It also works with resources from the Global Resource Pool. It can synchronise Enterprise fields in Project Profess...
Q: I start the synchronisation, but nothing happens A: Most likely, you have not specified resources for the tasks in your project. By default, such tasks are skipped during synchronisation. The number of skipped tasks is displayed in the left botto...
Q: How to make the Bridge skip some tasks during synchronisation A: To skip a particular task, enter 'skip' in the field containing issue key.
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