Knowledgebase
Date and time formatting problems
16 January 2014 03:30 PM

Q: Why do I receive an error similar to one of the following when synchronising date or time fields:

  • com.atlassian.jira.rpc.exception.RemoteValidationException: Fields not valid for issue: Errors: {duedate=You did not enter a valid date. Please enter the date in the format "dd/MM/yy", eg. "04/06/10"}
  • Resource dll could not be loaded
  • Invalid JIRA date format
  • Invalid JIRA time format

A: You should not see this message if you are using JIRA 6+ with Ceptah Bridge 2.4+.

Otherwise, this message means that the date or time format used by the JIRA server does not match the one used by the Bridge. To fix the issue, please make sure that:

  1. The JIRA date picker and date time picker formats matches the formats specified in the Bridge connection settings. The format strings can be found on the Administration/Look and Feel JIRA screen. Do not include the text in the brackets in the format string (refer to the following screenshot).
     Look and feel screenshot
  2. The language of the JIRA user whose account is used by the Bridge matches the language specified in the Bridge connection settings. The setting makes difference if the date/time formats use month names.
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